RingGo is backed by Cobalt Telephone Technologies. At Cobalt we believe it is important to protect your privacy. We are therefore committed to giving you a personalised service that meets your needs in a way that ensures no compromises. This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy, and tells you certain things that we will not do.
When we first obtain personal information from you, or when you extend your service, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products we can provide. You can do this by ticking a box within the MyRingGo web application.
1. Collecting Information
2. Using Information
2.1 Information you provide or we hold about you may be used by us or our agents (or both) to:
2.2 We may allow other people and organisations to use information we hold about you for the purpose of providing services you have asked for, as part of the process of selling one or more of our businesses, or if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.3 We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, regulatory and training purposes.
2.4 Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in this document, and that they have not objected to the uses of their personal information as described in it.
3. Protecting Information
We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and encrypting (encoding) data on our web sites.
4. The Internet
4.1 If you communicate with us using the Internet, we may occasionally email you about the service we provide and ways in which you could extend your use of it. When you first give us personal information through this web site, we will give you the opportunity to say whether you would prefer us not to contact you by email. You can however always send us an email (at the address set out below) at any time should you change your mind.
4.2 Please remember that communications over the Internet, such as emails and webmails (messages sent through a web site), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
4.3 We may use 'cookies' to monitor how people use this site. This helps us to understand how our customers and potential customers use our web site so we can develop and improve the design, layout and function of the site itself. A cookie is a piece of information that is stored on your computer's hard drive, which records how you have used a web site. This means that when you go back to that web site, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
4.4 If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a web site tries to put a cookie on your computer. However, you may not be able to use the full functionality of our web site without cookies.
5. Links
This web site contains links to other sites. Please remember that we are not responsible for the privacy practices of these other sites. This privacy policy applies only to information collected on this RingGo web site.
6. Further Information
If you would like any more information or you have any comments about our privacy policy, please either write to us as follows: Data Protection Manager, Cobalt Telephone Technologies, Intec 2, Wade Road, Basingstoke, Hampshire, RG24 8NE. Please note that we may amend this policy from time to time, in which case we will publish the amended version here on our web site, and you can always ask us for a copy by writing to the above address.
Finally, this policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.
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